singingladida (singingladida) wrote in entrepreneurs,

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payment structure!?

Hi again!  I have a quandary in my latest receptionist search.  I own a spa in Northern VA and have really no good ideas for how to fairly structure paying my staff of practitioners (estheticians, massage therapists) for the time that I have them working the front desk and doing administrative tasks (above and beyond the normal, day-to-day responsibilities of simply being a staff member; like washing the cups and restocking the rooms, etc.)

I thought I'd pay them an hourly rate while they're manning the desk, when thery're NOT seeing clients.  What happens if, during that shift, they book a do I pay them around that service?  I don't want it to become and issue of "I answered the phone between clients, so that means I was on the clock for my hourly rate", or something messy like that. 

I was once offered a position like this-  "be here for your whole shift, regardless of how many clients are on your schedule...we'll pay you $x per hour and at the end of the day, whichever way you made the most money, working with clients or your hourly rate, that's what you take home."  -the problem with that in this situation is that I really don't want to take advantage of my staff and possibly end up not owing them any money for hours at the desk.

idears?  help?  ugh. 

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Would it help if you required each of them to fill out a sheet everyday to log what they do as an administrative assistant?

When I was a receptionist for a small law firm, I had to do all the basic secretarial stuff. But I also had to make deliveries, type up pleadings, and do a lot of filing. For those services, the firm would charge the clients for my time, so I would write on a paper throughout the day the name of the client, what I did, and about how much time it took me. We kept track of the time by 10ths. .1 for 6 minutes, .5 for 30 minutes, etc. It made billing the clients very easy.

So maybe in your situation, you can have your practitioners keep their own sheet to record when they do administrative stuff and roughly how much time it took? Then have that be in addition to what they get paid for seeing clients.
huh. that's an interesting idea. It's straight-forward and would be pretty easy to execute, I think.

Do the practitioners get paid directly by their clients, or do the clients pay you? If the former, some sort of time card system would be the simplest - clock in when they start doing admin work, clock out when they start client-work, clock back in when they're done. Even manually on paper time clock-type sheets would work.

If the clients pay you and you pay the practitioners per client, I would probably restructure things so that they get a base hourly wage for being there, regardless of the duties they're performing, then pay a set amount per client (which would be less than the current per-client rate, the remainder to be made up by the hourly rate. eg: Current per-client rate is $50 for a booking that lasts an hour, hourly rate is $10, so the new per-client rate is $40 for that booking, plus the $10 the practitioner makes for that hour).