I thought I'd pay them an hourly rate while they're manning the desk, when thery're NOT seeing clients. What happens if, during that shift, they book a client...how do I pay them around that service? I don't want it to become and issue of "I answered the phone between clients, so that means I was on the clock for my hourly rate", or something messy like that.
I was once offered a position like this- "be here for your whole shift, regardless of how many clients are on your schedule...we'll pay you $x per hour and at the end of the day, whichever way you made the most money, working with clients or your hourly rate, that's what you take home." -the problem with that in this situation is that I really don't want to take advantage of my staff and possibly end up not owing them any money for hours at the desk.
idears? help? ugh.